A User States That the Laser Printer Isn't Working

question 18

Multiple Choice

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

• A) Document findings, actions, and outcomes.
• B) Test the theory to determine the cause.
• C) Establish a theory of probably cause (question the obvious).
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality and, if applicable, implement preventive measures.
• F) Identify the problem.

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Definitions:

Ethnic Groups

Ethnic Groups are categories of people who identify with each other based on common language, ancestry, culture, history, or society.

Hispanic Americans

Americans who are descendants of people from Spanish-speaking countries in Latin America and Spain, with distinct cultural, historical, and social backgrounds.

Homogeneous

Consisting of parts or elements that are all the same; uniform in structure or composition.

Discrimination

Unfair treatment of individuals based on their race, gender, age, disability, sexual orientation, religion, or other characteristics, rather than on their merits or abilities.