You Are Responding to an Email from an Irate Customer

question 13

True/False

You are responding to an email from an irate customer. The reply is as follows: ʺI am sorry the replaced part did not solve your problem. I will be happy to take a look at the computer again tomorrow. I can be there at 2 P.M. if that is convenient with you. You can either email me or I will check with you later today to see whether that works with your schedule.ʺ This is an example of proper written communication.

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Definitions:

Fear

A primal emotion experienced in anticipation of some specific pain or danger, often causing behavioral changes such as fleeing or hiding.

Epinephrine

A hormone and neurotransmitter also known as adrenaline, involved in regulating visceral functions (e.g., heart rate) and part of the body's fight-or-flight response.

Body Language

Nonverbal communication through body posture, gestures, facial expressions, and eye movements to convey messages or emotions.

Kinetics

Refers to the branch of science that deals with the effects of forces on the motion of objects.