Consider the Following Email to Faculty from the Computer Support

question 10

Multiple Choice

Consider the following email to faculty from the computer support person at a school: ʺDear faculty, Welcome Back! I need to know what software you need changed for the coming semester. If you could let me know the software application, show me the proof of purchase for the required number of computers, let me know the room to install it, provide me with the installation instructions, ensure it is compatible with the printers we are using, verify that it works on Windows XP before you give it to me, and be willing to test it before term begins, I will be HAPPY to load it for you. Thanks and letʹs have a good term!ʺ This is an example of

• A) Good written communication skills
• B) Being proactive
• C) Teamwork
• D) Improper technical support technique

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Definitions:

Primary Mental Abilities

a theory suggesting that intelligence is made up of several primary abilities, such as reasoning, verbal comprehension, numerical skills, and spatial visualization, that are distinct from each other.

L.L. Thurstone

A pioneering psychologist known for his contributions to psychometrics and the theory of multiple intelligences.

Deviation IQ Scores

A method of measuring intelligence where an individual's score is expressed as a deviation from the mean score of a standardization sample.

Raw Scores

The initial, unmodified scores obtained from assessments or tests before being transformed through scaling, norming, or statistical adjustments.