Consider the Following Note Left by a Technician After a Service

question 74

Multiple Choice

Consider the following note left by a technician after a service call: ʺMs. Jones, I am happy to report that I was able to repair your computer. It had a virus. The virus has been removed. I suggest you ask your company to purchase an antivirus application for your machine. Call our company any time you have any more problems at 904-555-help. Thanks and have a great day! Charlene, your computer repair person.ʺ This is an example of

• A) Good written communication skills
• B) Being proactive
• C) Teamwork
• D) Improper technical support technique