Bill, the Best Technician at a Computer Store, Is Listening

question 210

Short Answer

Bill, the best technician at a computer store, is listening to a customer. While listening Bill asks questions to clarify the problem and nods his head occasionally to show he is paying attention. Even though Bill's cell phone rings, he ignores the call. Bills is using ___________ techniques.

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Definitions:

Contingent Liabilities

Potential obligations that may arise in the future due to past events, the occurrence and amount of which are uncertain.

Probable

A term used to describe something that is likely to occur or is likely true.