What Is a Benefit of Active Listening

question 216

Multiple Choice

What is a benefit of active listening?

• A) Enables you to solve a problem faster
• B) Enables the customer to control the conversation
• C) Allows the customer to feel in control
• D) Enables more billable hours, which helps with business bottom lines

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Definitions:

Black Culture

The social practices, languages, religious beliefs, and artistic expressions historically developed among African Americans.

1950s

The era characterized by economic prosperity in the Western world, the rise of consumer culture, and significant political and social developments amidst the Cold War context.

Anticommunist Hysteria

A period characterized by heightened fear and suspicion of communism and its potential spread in the United States, especially during the Cold War era.

Second World War

A global conflict that lasted from 1939 to 1945, involving most of the world's nations, including all of the great powers.