Which of the Following Cannot Help When Dealing with an Irate

question 95

Multiple Choice

Which of the following cannot help when dealing with an irate customer?

• A) Having attentive body language
• B) Being assertive
• C) Arguing with the customer
• D) Being empathetic

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Definitions:

Absolute Threshold

This pertains to the lowest level at which an organism can experience a sensation, marking the boundary between non-detection and detection of a stimulus.

Sensory Adaptation

The process by which sensory receptors become less sensitive to constant or repetitive stimuli over time.

Signal-Detection Theory

A means to quantify the ability to discern between information-bearing patterns and random patterns that distract from the information in the presence of uncertainty.

Just Noticeable Difference

The smallest change in intensity of a stimulus that can be detected by the sensory system.