A Customer Computer Will Not Boot Normally, but It Will

question 12

Multiple Choice

A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?

• A) In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot.
• B) Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations.
• C) Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver.
• D) Use the Recovery Console (XP) or Command Line option from WinRE (Vista/7) and type bootrec /FixBoot.

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Definitions:

Invoice Data

Information contained in an invoice, such as dates, quantities, prices, and terms of sale.

Marketing Research Activity

The process of gathering, analyzing, and interpreting information about a market, including the identification and assessment of a target audience, competitors, and industry trends.

Primary Data Collection

The process of gathering first-hand information directly from individuals or groups through surveys, interviews, or experiments for specific research purposes.

Secondary Data

Information that has been previously collected and published by others, used for research purposes as opposed to primary data gathered firsthand.