Elizabeth, the Eager Computer Design Technician, Is Trying to Help

question 15

Multiple Choice

Elizabeth, the eager computer design technician, is trying to help a customer decide on a sound system. The customer is angry because (1) no sound is coming out of the home computer, (2) Elizabeth continues to ask whether he wants a 2.0 or 2.1 subystem, and (3) the customer cannot remember where he placed his car keys as he was browsing components in the store. What advice would you give Elizabeth for handling this customer.

• A) Apologize and help him find his keys.
• B) Tell the customer that because he doesn't know the difference between 2.0 and 2.1 to get the 2.1 subsystem because it will sound better to a guy.
• C) Ask the customer to bring the computer in to ensure that whatever is causing the sound issue now won't affect the upgrade.
• D) Be polite but firm with the customer and tell him that his behavior is unacceptable.
• E) Show empathy to the customer. Continue to ask open-ended questions about which sound system he wants.

Associate personal attributes like grit and self-discipline with academic and life success.

Recognize the importance of emotional and social intelligence in personal and professional contexts.

Distinguish between different views on intelligence by various psychologists.

Understand the key features and characteristics of bonds including call provisions, convertible aspects, and interest rates.

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Definitions:

Power of Attorney

A legal document authorizing one person to act on another's behalf in legal and financial matters.

Separation Anxiety

A disorder characterized by excessive fear or anxiety about separation from home or an attachment figure.

Preschoolers

Children who are in the age group typically between three to five years old, before they enter formal school.

Nursing Assistive Personnel (NAP)

Healthcare workers who provide patient care under the supervision of a registered nurse or licensed practical nurse.