You Installed a New Home Theater PC System in a Client's

question 47

Multiple Choice

You installed a new home theater PC system in a client's home last week. Today a lightning strike fried the system. Your client loudly and repeatedly tells you that the system is brand new, so you must have made a mistake when you installed the system. How to you initially respond?

• A) Remind the customer that you recommended the customer buy a surge protector to protect the system. However, the customer did not want the additional cost.
• B) Empathize with the customer, but after listening assert that the job was completed properly and the customer signed the authorization paperwork.
• C) Show sympathy and apologize often throughout the tirade to defuse the customer's anger.
• D) Ask questions about the incident, but stand up for yourself by telling the customer that you are not responsible for "Acts of God."
• E) Show sympathy for the incident, but point out that electrical devices should not be operated during lightning storms.

---

Definitions:

Initiative

The capacity to assess and initiate things independently, often to take charge before others do.

Creativity

The ability to produce original and valuable ideas or solutions, involving imagination and innovation.

Achievement

The successful accomplishment of a task or goal, often recognized by some form of reward or acknowledgment.

Cultural Transmission

The process through which cultural beliefs, values, norms, and practices are passed down from one generation to the next.