________ Refers to an Integrated Set of Human Resource Management

question 20

Multiple Choice

________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance.

• A) Benchmarking
• B) Strategic planning
• C) Strategic human resource management
• D) High-performance work system
• E) Human resource scorecard approach

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Definitions:

Open-Door Policy

A management approach where all employees have the freedom to approach or communicate with their superiors without any barriers.

Grievance Process

A mediation process through the human resources department utilized when an employee or employees feel they are treated unjustly.

Agenda

The list of topics discussed or presented at a meeting, in order of presentation.

Mediation

Intervention in a dispute in order to resolve it.