Call Centers That Service Customers for Firms Like Software and Computer

question 109

Multiple Choice

Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones.This is an example of ________.

• A) outsourcing
• B) offshoring
• C) deportment
• D) downsizing
• E) international staffing

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Definitions:

Compulsive Gamblers

are individuals who cannot resist the urge to gamble, leading to significant personal, financial, and social consequences.

Legal

Pertaining to the system of rules that a particular country or community recognizes as regulating the actions of its members and may enforce by the imposition of penalties.

Trojan

A type of malicious software or malware that is often disguised as legitimate software, used by hackers to gain unauthorized access to a user's system.

Key Logger

A tool that records every keystroke made by a computer user, often used for surveillance or malicious purposes.