CRM Stands for

question 2

Multiple Choice

CRM stands for

• A)Customer Retention Methods
• B)Customer Recall Monitoring
• C)Customer Relationship Metrics
• D)Customer Relationship Management

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Definitions:

Decay

The gradual reduction in the strength, quality, or quantity of something over time.

Peg Method

A mnemonic technique that involves associating items to be remembered with a list of peg words you have memorized in advance.

Method of Loci

A mnemonic strategy that involves visualizing items to be remembered in specific physical locations.

Forgetting Curve

The graphic pattern representing the relationship between measures of learning and the length of the retention interval: As the retention interval gets longer, memory decreases.