Find the slope of the line shown in the figure. 
m = __________
Definitions:
Customer Equity
The total combined customer lifetime values of all the company’s customers, representing the financial value of the customer base.
Customer Service Strategy
A plan designed to improve how a business interacts with its customers, aiming to enhance satisfaction and loyalty.
Order Cycle
The sequence of events from the moment a customer places an order to the delivery of the product or service.
Functions
In the context of business and technology, functions refer to distinct tasks or operations that a system, department, or software is designed to perform.
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