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What Are the Two Steps in Customer Relationship Management (CRM)

question 13

Essay

What are the two steps in customer relationship management (CRM)? What is the goal of these two steps and how do you know your CRM effort is working?


Definitions:

Competitive

Characterized by or involving competition; striving to gain or win something by defeating or establishing superiority over others.

Community-oriented

An approach or philosophy that emphasizes the importance of building and maintaining relationships within a community.

Solitary

Existing or carried out alone without the company of others.

Social Entertainment

Forms of entertainment that are social in nature, often involving interactive and participatory media like social networking services, online games, and live streaming platforms.

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