Which of the Following Is a Clear Performance Standard

question 173

Multiple Choice

Which of the following is a clear performance standard?

• A) Bring about a significant improvement in the morale of all workers.
• B) Decrease the number of products rejected due to manufacturing defects by 10% over the next 6 months.
• C) Completely eliminate all customer complaints.
• D) Make secretaries more efficient.

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Definitions:

Governing Principles

Fundamental rules or laws that dictate the operation or management of an organization, system, or set of beliefs.

Defense Mechanism

Psychological strategies brought into play by various entities to cope with reality and to maintain self-image.

Repression

In psychoanalytic theory, the unconscious exclusion of painful impulses, desires, or fears from the conscious mind.

Emotional Upset

A state of distress or agitation resulting from strong feelings of disappointment, sadness, or frustration.