Examlex
HR managers who take SHRM certification exams are tested on all of the following areas EXCEPT ________.
Total Quality Management
A comprehensive management approach focused on continuous quality improvement, customer satisfaction, and involving all organizational members.
TQM
Total Quality Management, a continuous effort by management to improve the quality of products and services through feedback and refinements.
Frederick Taylor
A U.S. mechanical engineer renowned for his efforts to enhance industrial productivity, famously recognized as the progenitor of scientific management.
Productivity
measures how efficiently goods and services are produced by comparing the amount of outputs generated to the inputs used.
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