Travel Agents at Apollo Travel Services Follow a Computer Program

question 62

Multiple Choice

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.

• A)audiovisual-based training method
• B)electronic performance support system
• C)intelligent tutoring system
• D)computer-based training module

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Definitions:

Idea Box

A tool or system used to collect suggestions and ideas from employees or members of an organization for improvement or innovation.

Enlisting Troublemakers

A strategy of engaging individuals who may initially resist change or challenge norms, utilizing their perspectives or energy positively within organizational contexts.

Postponing Action

Delaying or deferring an activity or decision to a later time.

Clear

Easily understood, free from confusion or ambiguity.