Wells Fargo and Company Is a Financial Services Firm That

question 43

Multiple Choice

Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

• A)The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses.
• B)Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.
• C)Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.
• D)Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

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Definitions:

Social Relationships

Connections or associations between two or more individuals, based on social context, which affects their interactions and behavior.

Systems Approach

A perspective in understanding complex problems or situations by examining the interactions and relationships among the parts that compose the entirety of the system.

Biopsychosocial Model

A model of health that integrates the biological, psychological, and social factors all playing a role in human functioning.

Competency

The ability of an individual to do a job properly, encompassing both the skill and knowledge required.