Examlex
i. The base period for one index might be 1982-84, while the base period for another index might be 1977. ii. The base number for most indexes is 1.
iii. Most business and economic indexes are carried either to the nearest whole percent, such as 312 or 96, or to the nearest 10th of a percent, such as 97.5 and 178.6.
Responsiveness
The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.
Assurance
A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.
Empathy
The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.
Tangibles
Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.
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