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An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: This analysis is an example of _____________.
Adult Socialization
The process through which adults learn and internalize the norms, values, and behaviors that are necessary for functioning in their society or specific groups.
Childhood
The period in human life from birth to adolescence, characterized by growth, development, and learning in a family, social, and cultural context.
Agents of Socialization
Individuals, groups, and institutions that play a significant role in integrating individuals into society by teaching social norms, values, behaviors, and skills.
Socializes
The process by which individuals learn to adopt the behavior patterns of the community or society they live in, acquiring its culture and norms.
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