An Investigation of the Effectiveness of a Training Program to Improve

question 93

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: For a 0.05 significance level, determine the critical value and the calculated value of the test statistic?

• A) 1.943; -2.542
• B) 1.895; 2.542
• C) 1.645; 2.447
• D) 2.447; 1.943

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Definitions:

Civil Rights Act

Historic pieces of legislation in the United States that outlaw discrimination based on race, color, religion, sex, or national origin, primarily the Act of 1964 which addressed voting rights, public accommodations, and employment discrimination.

Philadelphia Plan

A policy introduced during the Nixon administration requiring government contractors in Philadelphia to hire minority workers.

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