An Investigation of the Effectiveness of a Training Program to Improve

question 68

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: The calculated value oft. is -2.542. Was the training effective in improving customer relationships when tested at a 0.05 level of significance?

• A) Reject the null hypothesis and conclude that the training was effective
• B) Reject the null hypothesis and conclude that the training was ineffective
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Indorsee

A person to whom a draft, note, or other negotiable instrument is transferred by endorsement.

Indorser

A person who signs a negotiable instrument on the back to endorse it to another entity, transferring ownership.

Conditional Indorsement

An indorsement that makes the rights of the indorsee subject to the happening of a certain event or condition.

Indorsement

A signature or instruction written on the back of a negotiable instrument, such as a check, which specifies the terms of transfer.