An Investigation of the Effectiveness of a Training Program to Improve

question 86

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: Was the training effective in improving customer relationships when tested at a 0.05 level of significance?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Agrarian

Pertaining to agriculture or the agricultural way of life.

Democratic Societies

Communities or nations characterized by a political system in which power is vested in the people, who rule either directly or through freely elected representatives.

Washington Administration

The period of George Washington's presidency from 1789 to 1797, marked by the establishment of many protocols in the executive branch of the U.S. government.

Republicanism

A political ideology centered around the concept of a republic, where the government's authority comes from the consent of the governed rather than inherited monarchial power.