An Investigation of the Effectiveness of a Training Program to Improve

question 35

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: Determine the calculated value oft. Was the training effective in improving customer relationships when tested at a 0.05 level of significance?

• A) -2.542; Reject the null hypothesis and conclude that the training was effective
• B) 2.542; Reject the null hypothesis and conclude that the training was ineffective
• C) 2.447; Fail to reject the null hypothesis and conclude that mean survey scores are the same
• D) 2.542; Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.
• E) 2.447; Reject the null hypothesis and conclude that the training was effective

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Definitions:

Evolutionary Psychology

The study of how human psychology adapts through evolutionary processes to solve problems of survival and reproduction.

Altruistic Acts

Behaviors motivated by the desire to benefit others, without expectation of reward.

Emergency Situations

Critical and unexpected circumstances that require immediate action to safeguard health, property, environment, or life.

Repeated Contact

The occurrence of being in the presence of or interacting with someone or something on multiple occasions, which can influence perceptions or relationships.