An Investigation of the Effectiveness of a Training Program to Improve

question 68

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: The calculated value oft. is -2.542. Was the training effective in improving customer relationships when tested at a 0.05 level of significance?

• A) Reject the null hypothesis and conclude that the training was effective
• B) Reject the null hypothesis and conclude that the training was ineffective
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Direct Write-off Method

An accounting practice where uncollectible accounts receivable are directly written off against income at the time they are deemed uncollectible.

Uncollectible Receivables

Debts owed to a company that are considered impossible or highly unlikely to be paid, often written off as bad debt.

Bad Debt Expense

An estimated expense that represents the amount of receivables that a company does not expect to collect due to customers' inability to pay.

Allowance for Doubtful Accounts

An estimation of the amount of accounts receivable that may not be collectible, serving as a contra asset account.