The Customer Service Department of H&R Block Received a Total

question 33

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-sheet on personal tax or corporate tax. The following table summarizes callers' primary area of interest, and how they first heard about the tip-sheet. If one person is randomly selected, what is the likelihood that the caller first heard about the report from Television, given that the topic of interest is personal tax?

• A) 40/235
• B) 26/100
• C) 20/100
• D) 20/235

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Definitions:

Emotional Intelligence

The capability to recognize, understand, manage, and reason with emotions in oneself and others, crucial for effective interpersonal relations.

Cross-Culturally Sensitive

Showing an awareness of, respect for, and consideration towards the differences and similarities across cultures.

Social Awareness

The ability to understand and respond to the needs of others and the dynamics of social situations.

Internal Locus Control

A psychological concept referring to individuals who believe they have control over the outcomes of their actions, as opposed to external forces being in control.