The Customer Service Department of H&R Block Received a Total

question 49

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-sheet on personal tax or corporate tax. The following table summarizes callers' primary area of interest, and how they first heard about the tip-sheet. What is the probability a caller became aware of the tip-sheet either by radio or newspaper given her primary interest is corporate tax?

• A) 106/135
• B) 36/135
• C) 70/135
• D) 90/235
• E) 160/235

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Definitions:

Psychosocial Theory

A theoretical framework that describes human development across the lifespan through the interaction between psychological processes and social relationships.

Ego Integrity

A sense of coherence and wholeness, reflecting on one's life and accepting it as it is, typically achieved in late adulthood.

Ego Transcendence

A psychological state in which individuals overcome the self-centeredness of the ego, often seen in late adult development.

Ego Integrity

A term from Erikson's theory of psychosocial development referring to the final stage, where one reviews their life and if satisfied, achieves a sense of completeness and fulfillment.