The Customer Service Department of H&R Block Received a Total

question 102

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-sheet on personal tax or corporate tax. The following table summarizes callers' primary area of interest, and how they first heard about the tip-sheet. Suppose that a caller is selected at random. Find the probability that the caller selected is interested in personal tax, if they heard about the report from the radio.

• A) 34/100
• B) 34/235
• C) 34/135
• D) 34/70

---

Definitions:

Distinctive Brand Image

A unique visual, emotional, or conceptual identity associated with a brand that sets it apart from competitors.

Operational Excellence

The strategic commitment to efficient operations and improvement in processes to deliver products or services with superior quality and cost-effectiveness.

Macro Strategy

A broad approach focusing on large-scale objectives and initiatives within a business or economic environment.

Singapore Airlines

Singapore Airlines is a globally recognized airline offering passenger and cargo services, known for its high-quality service and operational excellence.