The Customer Service Department of H&R Block Received a Total

question 100

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-sheet on personal tax or corporate tax. The following table summarizes callers' primary area of interest, and how they first heard about the tip-sheet. Suppose that a caller is selected at random. Are they more likely to be interested in personal tax and first heard about the report from the radio, or more likely to be interested in corporate tax and first heard about the report from the radio?

• A) P(personal and radio) = 34/100, P(corporate and radio) = 36/100, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.
• B) P(personal and radio) = 34/235, P(corporate and radio) = 36/235, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.
• C) P(personal and radio) = 34/135, P(corporate and radio) = 36/135, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.
• D) Insufficient information to determine the answer.

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Definitions:

Pessimistic Explanatory Style

A tendency to explain negative events as having personal, permanent, and pervasive causes.

Type B Personality

A personality type characterized by a less competitive, more relaxed, and less stress-prone behavior pattern compared to Type A personality.

Power Motive

The inherent drive to influence or control others and to achieve a position of authority.

Impulsivity

A trait characterized by acting on a whim, displaying behavior characterized by little or no forethought, reflection, or consideration of the consequences.