A Telemarketing Firm Is Monitoring the Performance of Its Employees

question 146

Multiple Choice

A telemarketing firm is monitoring the performance of its employees based on the number of sales per hour. One employee had the following sales for the last 20 hours (i) The median for the distribution of number of sales per hour is 5 sales per hour.
(ii. The first quartile for the distribution of number of sales per hour is 4 sales per hour.
(iii) For the distribution of number of sales per hour, 50% of the observations are between 4 and 6.5.

• A) (i), (ii) and (iii) are all correct statements
• B) (i) and, (ii) are correct statements but not (iii).
• C) (i) and, (iii) are correct statements but not (ii).
• D) (ii) and (iii) are correct statements, but not (i).
• E) (i), (ii) and (iii) are all false statements.

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Definitions:

Vertical Differentiation

The organization of a company's hierarchy levels to distinguish roles and responsibilities across different ranks.

Complexity

The degree to which many different types of activities occur in the organization.

Formalization

The process of establishing official procedures and rules within an organization.

Specialization

The process of focusing on a narrow area of expertise, enhancing efficiency and proficiency in performing specific tasks or roles.