Which of the Following Speech Recognition-Based Technologies Is Used for Telephone

question 53

Multiple Choice

Which of the following speech recognition-based technologies is used for telephone surveys and to guide customers through the various menu options when calling a company's customer service line?

• A) transcription
• B) telemetrics
• C) speaker diarization
• D) interactive voice response
• E) computer-aided translation

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Definitions:

Attitudes

A settled way of thinking or feeling about something or someone, typically reflected in a person's behavior or expressed viewpoints.

True Emotions

Genuine feelings that reflect one's actual emotional state, as opposed to emotions that are displayed for effect or manipulation.

Tolerate

The capacity to accept or endure someone or something, especially differing opinions or behavior, without adverse reaction.

Emotional Labor

Managing one's emotions and how they are expressed to satisfy the emotional needs of a profession.