Which of the Following Actions Explains Mass Customization

question 77

Multiple Choice

Which of the following actions explains mass customization?

• A) Firms tailor their products and services to meet a customer's particular needs on a large scale.
• B) Firms provide immediate communication and feedback to and from customers.
• C) Firms provide ways for clients and firms to conduct business online without human assistance.
• D) Firms market their products and services over vast distances.
• E) Firms link Web sites to corporate databases to provide real-time access to personalized information.

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Definitions:

Diversity

The inclusion and representation of different types of people (such as different races, cultures, genders, etc.) in a group or organization.

Inclusion

The practice of ensuring individuals or groups are valued, respected, and supported fully in an environment, regardless of their backgrounds or characteristics.

Multiple Culturalism

An approach or policy that recognizes and values a diversity of cultures within a society, encouraging the maintenance and expression of cultural identity.

Cultural Sensitivity

The awareness, understanding, and respect for the differences and complexities in cultural practices, beliefs, and values.