How Is Business Process Management Similar to Quality Improvement Approaches

question 60

Multiple Choice

How is business process management similar to quality improvement approaches such as total quality management?

• A) They are intended to be cross-functional approaches to improve an organization.
• B) They focus on radical redesign and drastic improvement of processes.
• C) They focus on incremental change of processes.
• D) They focus on the activities typically occurring at the operational level of the organization.
• E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

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