How Is Business Process Management Similar to Quality Improvement Approaches

question 60

Multiple Choice

How is business process management similar to quality improvement approaches such as total quality management?

• A) They are intended to be cross-functional approaches to improve an organization.
• B) They focus on radical redesign and drastic improvement of processes.
• C) They focus on incremental change of processes.
• D) They focus on the activities typically occurring at the operational level of the organization.
• E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

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Definitions:

Altruism

The principle or practice of selfless concern for the well-being of others, often at a cost to oneself.

Validity

The extent to which a concept, conclusion or measurement is well-founded and likely corresponds accurately to the real world.

Debrief

The process of providing a detailed and explanatory feedback or information following a task, experiment, or event.

Psychological Information

Data related to the mental processes, behaviors, and emotional state of an individual.