Which of the Following Examples Portrays the 24/7/365 Operation of a CRM

question 91

Multiple Choice

Which of the following examples portrays the 24/7/365 operation of a CRM system?

• A) Web-based interfaces that provide product information,sales status,support information,issue tracking,and so on
• B) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
• C) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• D) integrated information that removes information handoffs,speeding both sales and support processes
• E) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively

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Definitions:

Causal Attribution

The process by which individuals explain the reasons or causes behind events and behaviors.

Demand Characteristics

These are subtle cues or signals in the environment that influence participants' behaviors or responses in experiments, potentially affecting the validity of the results.

Interaction

The way in which two or more entities act upon each other or communicate, leading to an outcome or effect.

Social Cognitive Approach

A theoretical framework focusing on how people learn by observing others, and how thoughts, beliefs, and environmental factors interact to shape behavior.