Which of the Following Examples Explains the Improved Planning Benefit

question 31

Multiple Choice

Which of the following examples explains the improved planning benefit of using a CRM system?

• A) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
• B) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively.
• C) providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction,repurchase probabilities,time frames,and frequencies
• D) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• E) integrated information that removes information handoffs,speeding both sales and support processes

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Definitions:

Creativity Drivers

Elements or factors that stimulate creativity in individuals or groups, leading to the generation of innovative ideas or solutions.

Individual Creativity

The ability of a person to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems, communicating, and entertaining.

Team Creativity

The collective ability of a group to generate novel and useful ideas or solutions to problems.

Classical Decision Model

The classical decision model is a theoretical approach to decision-making that assumes individuals have access to all necessary information, can objectively evaluate options, and will make rational choices maximizing outcomes.