________ Includes the Systems Used to Enable Customer Interaction and Service

question 97

Multiple Choice

________ includes the systems used to enable customer interaction and service.

• A) Operational CRM
• B) Integrated CRM
• C) Collaborative CRM
• D) A data warehouse
• E) Analytical CRM

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Definitions:

Purchase Demand

The quantity of goods or services that consumers are willing and able to buy at a given price within a specific time period.

Perpetual Inventory System

An accounting approach that continuously updates inventory records after each transaction, providing a real-time view of inventory levels.

Liability Credited

A credit entry in accounting representing an increase in liabilities, reflecting that a company has received something of value for which it must pay in the future.

Asset Debited

An accounting entry that increases the value of an asset account.