Which of the Following Examples Portrays the 24/7/365 Operation of a CRM

question 91

Multiple Choice

Which of the following examples portrays the 24/7/365 operation of a CRM system?

• A) Web-based interfaces that provide product information,sales status,support information,issue tracking,and so on
• B) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
• C) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• D) integrated information that removes information handoffs,speeding both sales and support processes
• E) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively

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Definitions:

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