Which of the Following Examples Explains the Improved Planning Benefit

question 31

Multiple Choice

Which of the following examples explains the improved planning benefit of using a CRM system?

• A) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
• B) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively.
• C) providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction,repurchase probabilities,time frames,and frequencies
• D) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• E) integrated information that removes information handoffs,speeding both sales and support processes

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Definitions:

Silicate Minerals

Minerals that contain silicon and oxygen in their chemical structure, making up the majority of the Earth's crust.

Sulfides

A group of minerals containing sulfur (S) bonded with a metal.

Pyrite

A common, pale bronze to brass yellow, iron sulfide mineral, commonly called “fool’s gold.”

Element S

Refers to Sulfur, a chemical element with the symbol S and atomic number 16, known for its bright yellow crystals.