________ Facilitate the Sharing of Information Across the Various Departments

question 38

Multiple Choice

________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

• A) Collaborative CRM systems
• B) Data warehousing systems
• C) Operational CRM systems
• D) Analytical CRM systems
• E) Data mining systems

---

Definitions:

BackColor Property

In programming, a property that specifies the background color of a graphical user interface element.

ActiveX Control

A software framework created by Microsoft that enables programs to add functionality to Windows programs and the web.

Developer

A professional involved in creating, designing, and maintaining software, websites, or applications, skilled in one or more programming languages.

Ribbon

A graphical control element in user interfaces that houses a set of toolbars and icons representing commands, grouped by functionality.