DrSwinkels Conducted a Lab Experiment in Which He Told Participants

question 25

Multiple Choice

Dr.Swinkels conducted a lab experiment in which he told participants that one of their primary jobs was to make some ratings of scenes from popular movies.However,his actual reason for showing participants the movie clips was to manipulate the participants' mood.Once this experiment is done,Dr.Swinkels should make certain to:

• A)explain the reason(s)for the deception in the study
• B)explain what she expected to find in her experiment
• C)put participants who saw sadness-inducing move clips back into a good mood
• D)all of the above (she should do all three things)

---

Definitions:

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.

Production Process

A sequence of operations or stages in manufacturing or the creation of goods and services, involving labor, materials, and equipment.

Customer Service

Activities and services provided by a business to support the satisfaction and needs of its customers.

Product Quality

The characteristics and attributes of a product that influence its ability to meet specified requirements or customer expectations.