Write as a Fraction

question 96

Multiple Choice

Write as a fraction.

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Definitions:

Customer Service

The provision of service to customers before, during, and after a purchase to enhance their satisfaction and experience.

Emotional Trap

A situation where one's emotions control their actions or decision-making, leading to potentially negative outcomes.

Confidence

The feeling or belief that one can rely on someone or something; self-assurance.

Silent Customer

A term for a customer who experiences dissatisfaction with a service or product but does not voice their complaints to the provider.