Hwei-Jen Believed That Averting Your Eyes When Interacting with Someone

question 10

Multiple Choice

Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.

• A) responding
• B) pseudolistening
• C) pre-occupation
• D)not recognizing diverse listening styles
• E) lack of effort

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Definitions:

Open-ended Questions

Queries that cannot be answered with a simple "yes" or "no," encouraging expansive and informative responses.

Conviction Stage

In sales, this is the point at which a prospective buyer becomes convinced of the product or service's value and moves closer to making a purchase.

Nonverbal Signal

A form of communication without words, such as body language, gestures, and facial expressions, conveying messages.

Planned Presentation

A carefully organized and thought-out presentation, where content, timing, and delivery are systematically prepared in advance.