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Work Process
A series of actions or operations undertaken to achieve a particular outcome in a business or professional setting.
Workflow
The sequence of processes through which a piece of work passes from initiation to completion, often involving multiple steps and stakeholders.
Process Reengineering
A basic revision and profound transformation of company procedures to secure substantial gains in key performance indicators like cost, quality, service, and speed.
Michael Hammer
An American engineer, management author, and business consultant known for his work on reengineering business processes.
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