Factors Such as Information Quality, Navigation, Price, Merchandise Availability, Purchase

question 20

Multiple Choice

Factors such as information quality, navigation, price, merchandise availability, purchase process, and order tracking are part of which dimension in online satisfaction and dissatisfaction?

• A) security and privacy
• B) fulfillment and reliability
• C) customer service
• D) website design and interaction
• E) all of the above

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Definitions:

Welfare Economics

Normative evaluation of markets and economic policy.

Equilibrium

A state in which market supply and demand balance each other, resulting in stable prices and quantities.

Efficient

Refers to a level of performance that uses the least amount of inputs to achieve the highest amount of output.

Utility Possibilities Frontier

A curve that shows the maximum feasible amount of two goods that can be produced with available resources and technology, indicating the trade-offs and efficiency in production.