Which of the Following Is TRUE Regarding the Net Promoter

question 41

Multiple Choice

Which of the following is TRUE regarding the Net Promoter Score (NPS) ?

• A) It works well in all industries.
• B) It asks WOM questions.
• C) It calculates satisfaction scores.
• D) It is difficult to use.
• E) All of the above are true.

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Definitions:

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without any learning process.

Conditioned Stimulus

A previously neutral stimulus that, after association with an unconditioned stimulus, elicits a conditioned response.

Unconditioned Response

The automatic or natural reaction to a stimulus in classical conditioning, which occurs without the necessity for prior learning.

Conditioned Response

A learned response to a previously neutral stimulus after it has been repeatedly associated with an unconditioned stimulus.