Which of the Following Factors Is the MOST Likely Reason

question 9

Multiple Choice

Which of the following factors is the MOST likely reason consumers change providers of a service?

• A) core service failure
• B) service encounter failure
• C) pricing
• D) attraction by competitors
• E) ethical problems

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Definitions:

Normal Development

The typical progression through various cognitive, emotional, and social stages as an individual grows.

Conflicts

Situations or internal states where incompatible objectives, beliefs, or behaviors lead to a state of tension.

Developmental Stages

Represent phases in human growth and development characterized by distinct physical, cognitive, and emotional changes that occur in a predictable sequence.

Social Forces

The societal structures, cultural norms, and institutions that influence individual behaviors, actions, and interactions.