Service Employees Who Are Uncaring, Impolite, Unresponsive, or Unknowledgeable Will

question 23

Multiple Choice

Service employees who are uncaring, impolite, unresponsive, or unknowledgeable will cause consumers to switch providers for which reason?

• A) core service failure
• B) service encounter failure
• C) pricing
• D) attraction by competitors
• E) ethical problems

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Definitions:

Epilepsy

A neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions, associated with abnormal electrical activity in the brain.

Split-Brain Researchers

Scientists who study patients with severed corpus callosum to understand the separate functions of the brain's hemispheres.

Hemispheres

The two halves of the brain, each of which has distinct functions. The right hemisphere is responsible for creativity and spatial abilities, while the left handles logic and language.

Everyday Activities

Routine tasks and behaviors that individuals engage in on a daily basis, such as eating, sleeping, and working.