Factors Such as Information Quality, Navigation, Price, Merchandise Availability, Purchase

question 20

Multiple Choice

Factors such as information quality, navigation, price, merchandise availability, purchase process, and order tracking are part of which dimension in online satisfaction and dissatisfaction?

• A) security and privacy
• B) fulfillment and reliability
• C) customer service
• D) website design and interaction
• E) all of the above

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Definitions:

Pacinian Corpuscle

A type of mechanoreceptor found in the skin and viscera responsible for sensitivity to vibration and pressure.

Taste Cell

Specialized sensory cells located in taste buds on the tongue, responsible for detecting and signaling the taste of substances.

Primary Receptor

A sensor or nerve ending that detects changes in the environment or within the body and initiates a response by sending signals to the nervous system.

Pacinian Corpuscle

A type of mechanoreceptor found in the skin and visceral organs, sensitive to deep pressure and vibration.